Terms of Service
1. Scope
These Terms of Service apply to all contracts between Eventtool.com (hereafter "Operator") and its users concluded via the platform.
2. Services
Eventtool.com operates as a marketplace connecting event organizers with providers of event equipment. Contracts are concluded exclusively between organizer and provider.
3. Registration
The use of extended features requires registration. By registering the user accepts these Terms and the Privacy Policy.
4. Liability
Eventtool.com is only liable for intent and gross negligence. Liability for third-party content is excluded.
5. Response-Time Pledge for Participating Vendors ("Response in 48h")
Vendors who voluntarily join the "Response in 48h" pledge commit to giving a substantive response to contact and booking inquiries within 48 hours. A response is the vendor's first substantive reaction to an inquiry — for example a message, an offer, or an acceptance or decline. An automatic out-of-office reply does not count as a response.
Compliance is measured in continuous hours until the first response, based on a rolling 90-day observation window and only once at least 5 inquiries have been answered within that window.
If a vendor exceeds the time limit, the "Response in 48h" label is automatically withdrawn. In case of persistent or repeated breaches, Eventtool.com may permanently withdraw the vendor's participation in this pledge and restrict or suspend the vendor account's access to the platform. An active absence mode suspends the pledge for the selected period and is not treated as a breach.
6. Payment Processing, Buyer Protection, Returns and Complaints
6.1 Contracting parties and the role of Eventtool
Purchase and rental contracts for items offered on the platform are concluded exclusively between the customer and the respective vendor (Section 2). Eventtool.com is neither seller nor lessor, does not become a party to the contract and does not act as the vendor's agent. Eventtool.com merely provides the technical infrastructure for ordering, communication and payment processing (via the payment service provider Stripe).
The same applies to so-called taken-over items (marketplace take-over / dropshipping): the customer's contracting party is the vendor in whose shop the item was ordered – even if shipping is carried out by a third party (supplier) engaged by the vendor.
6.2 Payment processing and buyer protection
Customer payments are withheld until the customer confirms receipt of the goods or – absent confirmation – until expiry of the protection period displayed on the order page, and are then paid out to the vendor ("buyer protection").
The customer is expected to inspect the goods before confirming receipt. Buyer protection ends upon confirmation of receipt or upon expiry of the protection period. From that point on there are no claims against Eventtool.com to withhold, reverse or refund the payment; the payment has been passed on to the vendor and any claims of the customer lie exclusively against the vendor.
6.3 Returns and complaints
The "Request a return" function serves solely to document and facilitate communication between customer and vendor. A request does not constitute acknowledgement of any right of return or refund – neither by the vendor nor by Eventtool.com. The vendor decides whether to accept a return.
The entire settlement – return shipment of the goods, refund, bearing of return shipping costs, repair or replacement – takes place exclusively between customer and vendor outside the platform. Eventtool.com does not carry out any automatic chargeback or refund, is not liable for refunds owed by the vendor and does not refund any platform, payment or service fees. The vendor's stock is not adjusted automatically as a result of a return.
In the event of complaints and defects, the customer contacts the vendor, who may, at their discretion and within the statutory framework, repair or replace the goods. Eventtool.com is not a party to this settlement but may, at the request of both sides, act as an intermediary without being obliged to do so.
6.4 Statutory consumer rights (withdrawal, warranty)
Mandatory statutory consumer rights, in particular a statutory right of withdrawal for distance contracts (generally 14 days within the European Union) and warranty rights, remain unaffected by these provisions. They exist against the vendor and must be exercised against the vendor; the vendor's contact details are shown on the order page, on the invoice and in the vendor's shop. For customers outside the European Union, the mandatory consumer protection laws of their country apply; a right of withdrawal then exists only insofar as provided by law or granted by the vendor.
The vendor is obliged to fulfil the statutory information duties incumbent on them (in particular withdrawal instructions, model withdrawal form and information on return shipping costs). Where a vendor does not provide their own valid instructions, the withdrawal instructions below (6.6) apply towards consumers, with the vendor as the addressee of the declaration.
No right of withdrawal exists in particular for business customers and – to the extent provided by law – for goods made to customer specifications or clearly personalised, for sealed goods which are not suitable for return for reasons of health protection or hygiene once the seal has been removed after delivery, and for services and rentals related to leisure activities for which a specific date or period is agreed.
6.5 Taken-over items (marketplace take-over / dropshipping) – relationship between vendor and Eventtool
Where a vendor takes over a supplier's items into their shop, the vendor alone is responsible towards the customer (6.1). The internal relationship between vendor, Eventtool.com and supplier consists of contracts between businesses; no statutory right of return or withdrawal exists there. Any take-back of returned goods by Eventtool.com or the supplier occurs solely on the basis of an individual, case-by-case goodwill commitment and outside the platform; there is no entitlement to it. Without such a commitment, the purchase price owed by the vendor remains payable.
6.6 Withdrawal instructions for consumers (fallback, applies towards the respective vendor)
Right of withdrawal. You have the right to withdraw from the purchase contract concluded with the vendor within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, takes possession of the goods. To exercise your right of withdrawal, you must inform the vendor (address and e-mail: see order page, invoice or the vendor's shop) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, the vendor shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by the vendor), without undue delay and in any event not later than fourteen days from the day on which the vendor is informed about your decision to withdraw from this contract. The vendor will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. The vendor may withhold reimbursement until they have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to the vendor without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to the vendor. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form. (Complete and return this form only if you wish to withdraw from the contract.) – To [name, address and e-mail of the vendor, see order page/invoice]: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) – Ordered on (*) / received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if this form is notified on paper) – Date. (*) Delete as appropriate.
The above reimbursement obligation rests exclusively with the vendor as seller. Eventtool.com does not make any reimbursements (6.2, 6.3).
7. Final provisions
The law of the United Arab Emirates applies. Place of jurisdiction is Dubai.